FAQs about electronic payments

Placetopay is the electronic payment platform that Cinco Ramas Organic uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

In the virtual store of Cinco Ramas Organic, you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, can pay through Visa or MasterCard.

To protect your data, Cinco Ramas Organic delegate to Placetopay the capture of sensitive information. Our payment platform meets the highest standards required by the international PCI DSS standard for security in credit, debit and prepaid card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction on Placetopay.

Placetopay also has constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.

Yes, at Cinco Ramas Organic you can make your purchases online 7 days a week, 24 hours a day, just a click away.

If you haven’t finalized your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

First, you must check if a payment confirmation email arrived in your email account (account registered at the time of making the payment).  In case you have not received it, you must contact vanilla@cincoramas.com to confirm the status of the transaction.

In case your transaction has declined, you must check if the account information is valid, is enabled for non-face-to-face purchases, and if you have available balance. If after this you continue to be declined you should contact Cinco Ramas Organic at vanilla@cincoramas.com.

For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference at the email address you provided at checkout.  If you do not receive it, you can contact Cinco Ramas Organic by phone at +506 2477 8604 or by email at vanilla@cincoramas.com to request the forwarding of the voucher to the same email address registered at the time of payment.

You should check if the transaction was successful at your card issuer.  Refer to www.cincoramas.com to identify delivery times.

Yes. It is important that the document is validated within the payment process, in order to correctly identify the cardholder’s data, Placetopay uses this information so that the financial institution recognizes its correct origin and is secure. At no time will this information be disclosed, as it is used for transactional security purposes and to prevent fraud.
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